Privacy Policy

PRIVACY POLICY – TRUEHELPS Effective Date: 10/May/2026 Truehelps respects user privacy and is committed to protecting personal and sensitive information in accordance with applicable laws and Google Play Store policies. This Privacy Policy explains how information is collected, used, stored, and protected when using the Truehelps application. 1. Information We Collect Personal Information We may collect: Name Email address Phone number Address Emergency contact details Blood group Sensitive Information To provide secure identity verification and emergency access functionality, the application may collect: Facial images Verification selfies Device-related information 2. Permissions Used Truehelps may request the following permissions solely for application functionality: Camera Permission Used for: Facial verification QR code scanning Storage / Media Permission Used for: Saving and accessing QR code images Truehelps only requests permissions necessary for app functionality and security. 3. How We Use Information Collected information is used for: User registration and authentication Emergency QR generation Identity verification Emergency contact accessibility Membership management Security, fraud prevention, and technical improvements 4. Facial Verification & Biometric Data Truehelps uses facial verification solely for identity authentication and emergency profile security. We confirm that: Facial data is collected only with explicit user consent Facial images are securely stored on protected servers Biometric data is encrypted during transmission Facial data is never sold or used for advertising purposes Users may permanently delete their facial data by deleting their account within the application Biometric-related data is retained only while the account remains active. 5. QR Code Security Emergency QR codes generated within the application are protected through secure verification mechanisms. QR access is restricted and intended solely for emergency communication purposes. Scanning a QR code alone does not grant unrestricted access to personal information. 6. Data Sharing & Disclosure Truehelps does not sell, rent, or trade personal or biometric data. Information may only be disclosed: When legally required To comply with applicable laws or legal obligations To protect user safety or platform security To authorised service providers necessary for app functionality 7. Data Security We implement industry-standard security practices including: HTTPS-secured communication Encrypted data transmission Protected server infrastructure Restricted administrative access While we strive to maintain high security standards, no digital platform can guarantee complete security. 8. User Rights Users have the right to: Access and update profile information Withdraw consent by deleting their account Request deletion of personal data Permanently delete their account directly within the application Deletion of an account results in the removal of: Facial data Emergency contacts Profile information Membership-related data 9. Children’s Privacy Truehelps is intended only for users aged 18 years or older. We do not knowingly collect data from minors. 10. Policy Updates Truehelps may update this Privacy Policy periodically. Updated versions will be published within the application, and continued use of services constitutes acceptance of such updates. 11. Account deletion option User can request to delete their account at any given time by selecting the option on their profile under “Delete account Permanently”. 12. Contact Information Company: Truehelps Location: Kanpur, India Email: Turehelps@gmail.com Phone: +91 95698 68921